Support
Help with your Xodus account — signing in, your profile, documents, deleting your account, and reaching a person who can help.
Reach a person
1201 North Orange Street, Suite 7065
Wilmington, DE 19801
Signing in
I can't sign in
Check that you are using the email address your account was created with. If you have a password, use Forgot password to set a new one. If you never set a password, ask for a sign-in link on the sign-in page — we email you a link that signs you in without one.
The email never arrived
Sign-in links and password resets can take a couple of minutes. Check your spam or junk folder first, then request another one. If nothing arrives, email us and we will confirm which address is on your account.
I was invited by my parole officer or case manager
Use the link in the invitation email to set your password. It is tied to your email address, so open it on the same address it was sent to. If the link has expired, ask them to send a new invitation.
Your profile and documents
How do I finish setting up my profile?
Open Profile from the menu. Anything still needed is marked there. A more complete profile produces better resource and job matches, but you can use Xodus before it is finished.
How do I upload proof that I completed something?
Open the parole condition, need, or roadmap step, then attach a file or photo and add a comment if you want to explain it. Your officer or case manager sees it the next time they open your record.
Something in a resource or job listing is wrong
Listings are written by the partner organizations that provide them, so details can go out of date. Email us the name of the listing and what is wrong and we will check it with them or take it down.
Your account and your information
Who can see my information?
Only the support team you are connected to — the officer or case manager who works with you, and any support person you have been linked with. Partner organizations see an application only when you apply to them. Your information is not sold or shared for advertising. See the privacy policy for the full detail.
How do I delete my account?
Open Profile, scroll to Delete Account, and choose Delete my account. You will be asked to type DELETE and confirm with your password. Deletion is immediate and permanent — your profile, documents and history are removed and we email you a receipt. If you are the only administrator on an organization, or you supervise people on Xodus, the dialog will explain what happens to their records first.
Can I get a copy of my information?
Yes. Email us from the address on your account and we will send you what we hold about you.
Organizations and employers
We want to list our services or open roles
Create a partner account. An administrator reviews new partner organizations before their listings become visible, so tell us who you are and what you provide and we will get you approved.
We're an agency that wants to use Xodus with our caseload
Email us and we will set your team up and walk you through it.
Still stuck?
Email info@xodus-pre.com with the email address on your account and what you were trying to do. A real person reads it and replies within one business day.
See also our privacy policy and terms of service.